Return & Refunds

Return & Refund Policy

At Ely & Edy Limited, customer satisfaction is our top priority. If for any reason you are not satisfied with our products, we are here to assist you. Below you will find the details of our return and refund policy.

Return Conditions

1.1 Return Period:

You can request a return within 30 days of receiving the product. Requests made within this period will be considered for return.

1.2 Return Condition:

Products to be returned must be:

In their original packaging

Unused

In resellable condition

1.3 Return Process:

Notify your return request via email to info@beawell.co.uk. Once your return request is approved, we will provide you with our return address and detailed instructions on the return process.

Refund Conditions

2.1 Refund Timeframe:

Once your return is approved, your refund will be processed within 5-10 business days. This timeframe may vary depending on your bank’s processing time.

2.2 Refund Method:

Refunds will be made using the original payment method used during the purchase. For example, payments made by credit card will be refunded to the same card.

2.3 Return Shipping Fee:

Return shipping fees are the responsibility of the customer. However, shipping fees for faulty or damaged products will be covered by Ely & Edy Limited.

Non-Returnable Items

The following items cannot be returned:

Used, opened, or damaged products

Discounted or promotional products

Personal hygiene products and dietary supplements, if opened

Exchanges

4.1 Exchange Conditions:

If you believe your product is defective or damaged, you can request an exchange for the same product. To request an exchange, email us at info@beawell.co.uk.

4.2 Exchange Process:

Once your exchange request is approved, you will receive instructions on how to exchange your product.

Return Process

5.1 Creating a Return Request:

To create a return request, email info@beawell.co.uk with your order number and details of the product you wish to return.

5.2 Return Approval and Shipping:

Once your return request is approved, we will provide you with our return address and instructions on how to ship the product back. You need to return the product in its original packaging, along with the invoice and all accessories, to the specified address.

5.3 Return Tracking:

You will receive updates via email regarding the status of your return. Once we receive your return, we will send you a confirmation email and your refund will be processed.

Refund Process

6.1 Refund Process:

Your refund will be processed within 5-10 business days after we have received and inspected the returned product. You will receive an email notification once your refund has been completed.

6.2 Partial Refunds:

In some cases, only partial refunds may be granted:

If the product shows obvious signs of use or damage

If the return is made outside the return period

Customer Service

If you have any questions or concerns, please do not hesitate to contact us.

Email: info@beawell.co.uk

Website: beawell.co.uk

Policy Changes

This return and refund policy may be updated from time to time by Ely & Edy Limited. Any changes will take effect when posted on this page. Please check our policy regularly.

Your Legal Rights

This policy does not affect your statutory rights. You are entitled to all rights provided by the laws of England and Wales.

At Ely & Edy Limited, we are here to make your shopping experience the best it can be. Your satisfaction is important to us, and we are happy to assist you with any questions you may have.